1. Introduction
This Privacy Policy explains how DMH DRIVER LLC (referred to as DMH Drive, we, us, or our) collects, uses, stores, and protects your personal information when you use our website at dmhdrive.surf and related subdomains. DMH Drive is a premium chauffeur and transportation service based in West Chester, Ohio. We are committed to protecting the privacy of all clients, corporate account holders, and website visitors.
This policy applies to information collected through our website, phone reservations, email communications, text messages, and during the provision of transportation services. By using our website or booking our services, you agree to the practices described in this policy.
2. Information We Collect
We collect personal information that you provide when booking a ride, opening a corporate account, or contacting us. This includes your name, company name, billing address, email address, phone number, pickup and drop-off locations, travel dates and times, and payment information.
Technical information automatically collected includes your IP address, browser type, and usage patterns. Vehicle GPS data is collected during rides for routing and safety purposes. We use cookies as described in Section 5.
3. How We Use Your Information
We use the information we collect to process ride reservations; to dispatch chauffeurs and vehicles; to provide real-time ride tracking; to process payments and generate invoices; to communicate ride confirmations, reminders, and updates; to improve routing and service quality; to handle customer service inquiries and complaints; to comply with transportation regulatory requirements; to prevent fraud and ensure passenger safety; and for any other purpose disclosed at the time of collection.
4. Data Sharing and Disclosure
We may share your information with chauffeurs for ride fulfillment, payment processors, regulatory authorities as required by law, insurance providers, and professional advisors. We do not sell personal information to third parties.
5. Cookies and Tracking Technologies
Our website uses essential cookies for functionality, analytics cookies to understand usage, and functional cookies to remember preferences. You can manage cookies through your browser settings.
6. Data Security
We implement encryption for payment data and personal information, access controls for client records, secure data storage practices, employee confidentiality agreements, and incident response procedures.
7. Data Retention
We retain personal information as long as necessary to fulfill purposes, comply with legal obligations including tax and transportation records, and resolve disputes. Ride records retained for three years after the ride date.
8. Your Rights and Choices
You may have rights to access, correct, delete, restrict, or port your personal information. Contact us using Section 13.
9. Childrens Privacy
Our services are not directed to individuals under 18. Minors must be accompanied by an adult.
10. Third-Party Links
Our website may link to third-party sites. We are not responsible for their privacy practices.
11. Changes to This Policy
We may update this policy. Changes posted with revised effective date.
12. Governing Law
Governed by Ohio law. Disputes in Butler County, Ohio.
13. Contact Us
DMH DRIVER LLC
9280 Meadow Ridge Dr
West Chester, OH 45241
Phone: +1 (334) 846-1895
Email: xiaozhen@dmhdrive.surf
This website is operated by DMH DRIVER LLC. DMH Drive is a trade name of DMH DRIVER LLC, an Ohio limited liability company.